Privacy Policy – CT Hotel Pretoria

Effective Date: 1 January 2026

CT Hotel Pretoria is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This policy explains how we collect, use, store, and protect your personal information.

1. Responsible Party

CT Hotel Pretoria is the responsible party for processing your personal information.

2. Personal Information We Collect

We may collect the following personal information:

• Full name and surname

• Contact details (email address, phone number)

• Booking and reservation details

• Identification information (where required)

• Payment details (processed securely via third-party providers)

• Special requests or preferences

• Website usage data (cookies, analytics)

3. Purpose of Processing

We collect and process your personal information to:

• Confirm and manage bookings and reservations

• Communicate with you regarding your stay or event

• Provide customer service and support

• Improve our services and customer experience

• Send marketing communications (only with your consent)

• Comply with legal and regulatory requirements

4. Lawful Basis for Processing

We process your personal information in accordance with POPIA based on:

• Your consent

• The performance of a contract (e.g. bookings)

• Legal obligations

• Our legitimate business interests

5. Sharing of Personal Information

We may share your information with:

• Payment processors and booking platforms

• IT and service providers supporting our operations

• Regulatory or legal authorities where required

• Marketing Updates 

All third parties are required to comply with POPIA and maintain confidentiality.

6. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against:

• Loss or damage

• Unauthorised access

• Unlawful processing

7. Data Retention

Your personal information will only be retained for as long as necessary to:

• Fulfil the purpose for which it was collected

• Comply with legal, tax, and regulatory requirements

8. Your Rights Under POPIA

You have the right to:

• Access your personal information

• Request correction or deletion of your data

• Object to the processing of your data

• Withdraw consent at any time

• Lodge a complaint with the Information Regulator

9. Cookies and Website Tracking

Our website uses cookies to enhance your experience and analyse website traffic. You may disable cookies via your browser settings.

10. Cross-Border Transfers

If your information is transferred outside South Africa, we ensure that adequate data protection measures are in place in line with POPIA requirements.

11. Contact & Complaints

For any privacy-related queries or requests:

CT Hotel Pretoria
Phone: 012 - 429 9999

You may also lodge a complaint with:
The Information Regulator (South Africa)https://docs.google.com/document/d/1_tW62ljWJEc-5PfnoRhUi09ZdOnyN5DKfziGNpOzv8Y/edit?tab=t.0#heading=h.ko5vjidsvdp9
Website: https://www.justice.gov.za/inforeg/

12. Updates to This Policy

We reserve the right to update this policy at any time. We will publish updates on our website with the revised effective date.